Improve Operations with Digital Transformation

Introduction:

Digital Transformation is essential for business growth. As per the forecast, the world spending to enable digital transformation is likely to reach 2.3 trillion USD by 2023. The businesses shall benefit in the long term with the inclusion of technologies and services.

 In an expansion strategy, an enduring investment reflects the commitment of growth of an organization. Successful digital transformation requires change management, strategy building, product management, costs management, and managing business relationships.

Skills required for Digital Transformation:

• Soft Skills:
• Adaptability
• Accountability
• Creativity dealing with internal and external limitations
• Critical thinking
• Determining Change
• Emotional Intelligence
• Risk Management
• Focus on Productivity
• Problem-solving abilities
• Understanding the severity of communication
• Identifying Skill Gaps
• Acquiring skills
• Technical Skills:
• Remote desktop tools
• Cloud computing
• AI -based solutions
• Technology integration
• Mobile Applications

Digital Transformation and Operations:

Digitalization will accelerate business operations through business model innovations. Customer-centric strategies are a must and the digital technologies are shaping the industry and setting new trends. Emerging technology based solutions offer sustainable competitive advantages to organizations. The priorities have changed with the times, while present situation indicates digital transformation as compulsory. Established and upcoming enterprises have a common concern of missing opportunities. A change from within allows digital innovation in organizations.

Why do we need to Improve Operations?

The only thing that is constant is change. The business reality is continuous improvement. We can transform the way we address problematic events. Underdeveloped business enterprises face threats of striving competition. Both established and growing companies want to improve operations, along with improvement they want to identify new income opportunities, save costs on operations and increase process efficiency. Intending to meet a variety of customer obligations with digitalization is not enough. Recruiting right talent, optimizing resources and their training is now part of transformation.

Digital transformation will increase operational safety. Balanced and optimized utilization of existing assets, resources, and funds is a must to achieve business goals.

Benefits of Digital Transformation:

• Gain visibility of a business
• Transformation in the workplace
• Workforce engagement
• More business applications
• Generate new business
• Modern means of business management
• Improve Operations and business processes
• Optimizing Resources
• Proactive and prompt service
• Faster Response
• Reduced costs
• Achieving profitability goals
• Secured business transactions
• Improved interactions between parties
• Customer-focused solutions
• Being future-ready
• Business Continuity
• Business Acceleration
• Exponential growth
• Competitive Advantage
• Ability to manage crisis
• Real-time monitoring
• Standardization of services
• More Customer Touch Points

Digital Tools to improve operations:

1. Project Management Tools
2. Website Performance Monitoring
3. Customer Relationship Management
4. Social Media Management
5. Video Conferencing Tools
6. Data Mining and Analysis
7. Mobile based Business Applications
8. GPS

Improve Operations with Digital Transformation:

• Employee Empowerment: Digital strength gives the employees ability to serve accurately and promptly. Easy collaboration with open channels of information. The interactions will improve because of the availability of real-time data.

• Customer Insights: Business processes separated in bits so that the technology can enable proper functioning. Sense the probability of something that is about to happen, it allows us to take preventive actions. E.g. During the pandemic, the delay in deliveries could be estimated. IT-enabled companies missed no chance to remain in communication with the customers.

• Better Customer Experience: Increased transparency with real-time tracking and notifications. Digitalization reduces the complexities of communication. Blockage free processes help in providing a better customer experience. Maintain traditional business values with modern methods and new business processes.

• User Support Trainings: Artificial Intelligence and Machine Learning empowers employee trainings. Real-time data improves quality of trainings provided to support staff. Digital space will have intelligent processes and trainings in reach of the work from home reality. 

• Handling Contingencies: Each phase of post sales has enough transparency and data to support the actions. Decisions made are more reliable and favorable due to better understanding of business and situations. Remaining organized can reduce not remove challenges of operations.

• Less Downtime: A digital platform gives a wide reach and ability to deal with routines efficiently. Effectiveness is when there is minimum downtime; systems regain execution at a minimal lapse of time. Serving customers at the same frequency is a dream, but at least it is the focal point.

• Know Your Customer: Commonly used term KYC impacts the profitability of business. Improved operations due to digital transformation will bring business closer to your customer. Better access will encourage them to give feedback and communicate their expectations. The more you know your customer, the better you become with business operations and improve in dealing with the pain points to meet their demands.

• Machine vs. Human:  Significant decision of incorporating when the machine or human response should activate. What information is fed to machines and how it’s programmed matters, rather affects functioning. Improved operations are a result of multiple factors; AI-based bots can speed up monotonous tasks. Meticulous performance is assured 24×7. Humans get quality work and focus on particular issues that are more complex.

Selective factors if you want to improve operations:

1. Technology:
2. Cloud platforms such as Google Cloud, Amazon Web, and Microsoft Azure have a global presence because of which companies have enough choices in pricing plans and provide flexibility to businesses.

• AI processes and analyzes operational data, automate routine practices, send alerts, recognize issues, handles issues differently based on the historic data. Artificial Intelligence has too much to offer but is your business technology ready.

• Prioritize IT Infrastructure to manage critical business services. Improve operations and rethink its role to enhance day-to-day customer and employee experiences. The digital transformation adds to the potential of business enterprises by reducing human dependencies, which is the ultimate purpose of automation.

• Voice enabled technology adds up to ease of interaction. Lesser involvement of human resources for repetitive tasks saves efforts. It satisfies customers with accurate information in the systematic format every time they approach. It creates an experience of data security thus improve operations.

• IoT solutions will transform the digital place and improve operations by analyzing data collected from sensors, increases visibility of a business, its capacity, and network analysis for process management and market segmentation. IoT is changing the way we do business. It predicts maintenance of machines provides better access control, programmable consumer devices with sensors, super fast performing virtual assistants and even monitors the status of activities.

• Merger of Technology and Strategy:
• Defining the skill gaps is necessary, what actions are taken while in the transition to newer technology. With digital transformation, to improve operations, data from various sources are gathered. Intertwining this data is extremely important for greater accuracy.

• Artificial Intelligence is a vast field, how and what to apply in the business. Modern businesses need speed and accuracy. AI lets us handle the voluminous operations with velocity.

• Automation in all support stages can eliminate the personal attention required. Online purchase related support whether it is to track the order, add instructions, change payment options, request delivery address change etc. Every piece of transmitted data is useful to increase compatibility of transactions.

• Business models needs to be profitable while applying digital strategies to improve operations. Data storage and network management related functions transform IT delivery. Infrastructure system having software centric architecture specifically designed for higher performance of IT and business operations.

• Data-First approach focuses on access and transparency of information, reducing the complexity, and provides superior support to business processes. Improve operations with a purpose to save costs along with filling technological gaps.

Summary:

Digital products and services improve coordination amongst various departments. The door to globalization opens plenty of possibilities for business. We achieve digital transformation when we cultivate digital culture. The higher percentage of the population being young and tech-savvy, the businesses have to adapt new technologies. Redundancy of businesses that resist change is not far away.

Digital Transformation is a must for those committed to improving customer experience today and every day.