As an enterprise that deals with software development, alternating between the market’s requirements that are ever in flux is one of the problems that have a major effect on productivity. Gaining and staying competitive is one of the most crucial aspects of software development. As application developers, it is important to meet the specific requirements of a client and ultimately aid in the conversion of resources to products. However, without strategy and planning, the conversion is on the harder side and requires dedication. This article will highlight the ways to improve and enhance your application maintenance and support program.
Alter the defect tracking process
Defect tracking is similar to debugging as it basically involves tracking errors made in an application. As the process starts from the origin point and goes through the end, it can be utilized for the assessment and tracking of errors. The process of tracking errors involves meticulous recording, scrutinizing, clarifying, feedback reporting, and then as a culmination, rectify the problem. Even though it may seem cumbersome, the process is very useful and can easily enhance application maintenance and support.
Testing and Reporting
The obvious and unavoidable means of application maintenance is to test and report defective codes or any changes that have to be reported. As an application is exposed to an environment in flux, as the technological operating system front, there will be many changes to be made post-testing. Testing and reporting are completed in two stages, the first stage has the test of modifications and updates made to the application. Following the first, the second stage involves checking for proper system function post-rectification.
Keep on updating
The continuous update of applications is possible in the form of support packages released by the publisher of the application. These support packages aid in the proper maintenance and support of your line of work. These packages are implemented to ensure that any bugs are rectified and do not emerge again in the code. Generally, bug fixes, new code, troubleshooting tools, upgrades are supplied through these support packages.
24×7 Maintenance & Support
One of the most effective ways to ensure that application maintenance is productive is through a dedicated support unit. Certain applications require support to assist users all throughout the day across the world. Round the clock, support is a service strategy of the advanced level and has shown higher rates of success.
These practices can increase rates of satisfied users for software applications as the problems are counteracted even before they are noticed, and in cases where they are, the rectification is done immediately.